Trustworthy Cleaning Service - Austin - Austin, Texas

sonia Montenegro

Exelente servicios muy profecional

Mayra Muñoz

Excelente servicio!

Elifilet Hernandez

Es un verdadero placer recibirlas en casa, es la mejor ayuda que pude obtener!! Excelente ewuipo de trabajo

Mabely Reyes

After speaking with the company and confirming their services for new construction cleanings, my experience with them quickly deteriorated, leading to what I can only describe as the worst customer service encounter I’ve ever had with a cleaning company. Despite providing a detailed explanation of the requirements, I received multiple daily calls from them, asking repetitive questions and making the process unnecessarily complicated.

On the scheduled day for cleaning, they attempted to reschedule multiple times, showcasing a lack of professionalism and respect for my time. The situation worsened when, upon their departure, I discovered that not only was the job incomplete, but the areas they had ‘cleaned’ were left in a deplorable state. To add insult to injury, they caused damage to the walls, which was both disheartening and unacceptable. Now we have to get another company to come out to not only fix the damages and complete the cleaning.

I have included photos below as evidence of the poor quality of work and damage. Based on this experience, I strongly advise against using their services. It’s disheartening to have to write such a negative review, but I hope it serves as a warning to others seeking reliable cleaning services.

Caroline Kolbe

Learn from my mistake and pay attention to the bad reviews!!!

I believe they also go by the name, Blue Daisy Maids, as that was the company I contacted, and Trustworthy Cleaning Service were the ones to respond back.

I hired them last month to do a move out cleaning on a house I had rented and unfortunately had a few issues after the service. My main issue was that they damaged almost all of the blinds in the house (which will most likely have to come out of my security deposit now). They did not offer any sort of compensation when I reached out to them and said that the blinds were already like that when the women came by (a complete lie - I have a few photos of the windows from right before I moved out and the blinds were intact). They ignored my email for almost three weeks and then lied in their response back.

They also set the thermostat to 57 degrees, and left it at that temperature, until I went by hours later to check on the house. It was over 100 degrees that day, they could have easily broken the AC unit. They told me that the women do not know how to use the thermostat and that it was already like that when they arrived (once again a bold faced lie, I had the temp set in the 70s).

My appointment was pushed back by a few hours, which wasn’t a huge deal, since I had already moved out and left a key for them. I decided to drive by around the time of the appointment to double check they had arrived, since my walkthrough with my landlord was the next day, and they were inside of the wrong house!! I had to frantically knock on the door and then speak to someone on the phone to tell the women to go to the correct address. Super frustrating. I had also confirmed my address with them that morning via text.

The cleaning itself was fine, but they did miss a few areas like some dirty spots on the walls and inside a few cabinets/drawers.

I would personally not recommend them to anyone.

Manuel Alejandro Rodríguez Balarezo

Great Company! I am a long term customer and i always trust them to clean my house, they always do an excellent job, they care abaout each detail and leave my house like brand new! And the people that i speak with over the phone always give me very friendly and professional treatment.

Anthony Brown

I have been a loyal customer of Trustworthy Cleaning for over seven years now and I can confidently say that their work is thorough, professional, and always on time. They cater to your specific needs and even accommodate any special requests or concerns you may have regarding your property. It's been a pleasure having them as my go-to cleaning service and I highly recommend their trustworthy services to anyone moving to Austin.

Jasmine Mendoza

I hired them for a move out cleaning, I did specify the more detailed option as after emptying my 2bed/1bath duplex of 2yrs (as a single mom with a 5yr old and 2 cats) the place was embarrassingly dirty and in need of a lot of cleaning. They communicated via text, email, and phone which I appreciated their extra communication. They did assess and say they need to extend to a Deep Clean, more hours, and an additional cleaner. They worked with me to just pay an additional flat rate to my already quoted estimate and they guarantee it'd be completed, I agreed. They were nice, professional, contacted me when they found some random items I'd forgotten in a drawer. And when I saw the finished job I was blown away (it was a doozy before and i was certain some areas would possibly be too stuck or damaged)! But it looked good as new, so clean and sparkling!!!! I was too ashamed to take before and after pictures but it was amazing. A job well done and despite pricey it was so so worth it for the results!! I'm confident now that I'll get my rental deposit back, they saved me. I can't speak to the bad reviews but just communication, working with them, and understanding the laborious job they do is worth the price, will give great results!! Highly recommend!