Sparkle The Cleaning Service - Sachse, Texas

Miriam Carrasco

Bueno

Marcolyn Enloe

I decided that I wasn't going to break my back cleaning my house for my daughter's birthday celebration, but this realization didn't hit me until the day before the party. I scheduled a cleaning with Sparkle through their website, and Natasha responded promptly. She went above and beyond to get my cleaning scheduled for the next day. Everyone on the team was very friendly and they did an amazing job. I don't think my house has ever been this clean! Their pricing was very reasonable for bi-weekly cleanings, and I highly recommend them.

Kenneth Hicks

I was searching for a cleaning company to do a move out clean for my home that is about to be listed. I dealt with Natasha, and was impressed by her professional communication, clarity, honesty, and overall customer service. The crew was also very professional and thorough on their cleaning. They did an amazing job on the home. If you're looking for a cleaning company, I'd highly recommend this outfit.

John Evertsen

The team just left and I just can't say enough on how beautiful and clean the house is. Both ladies were so fun, talkative, funny, and made the experience very nice. We were gone most of the time and came back to such a clean house. Such a relief as we just didnt have time with 20 family members coming in for a wedding. We will use Sparkle again for sure.

Elizabeth U.

This cleaning company is not appropriately knowledgeable or well versed in the care of higher end homes that have costly appliances or fixtures. Last week, a member of their cleaning crew came into my home and set down an oil based cleaning product (that is generally used to clean refrigerators) on top of our custom butcher block island counter top. The product then seeped through the butcher block and left a crescent shaped permanent oil stain in it, a $7000 mistake on the part of this company. We have cameras in our home and it recorded exactly what happened. We never received a formal apology from this company. Instead, we were told that they would try to come to fix it and gave several options to do so, including using hydrogen peroxide. Given that they weren't even knowledgeable enough to know that setting an oil based chemical product on custom butcher block was not ideal, we did not feel comfortable with their "expertise", so we contacted the manufacturer ourselves. The manufacturer warned us NOT TO USE HYDROGEN PEROXIDE because it would then bleach the beautiful wood of the countertop (damaging it further). This is the second item in my home that they have damaged. When they first started cleaning my home, an antique limited edition bookend on my nightstand was shattered into several pieces by the person cleaning my home. In that case, I was able to get the bookend repaired myself at my expense. Information like this is important to know before hiring any company. This is the type of information that I would have found valuable BEFORE hiring this company

Amended to add:
Unfortunately the owner's response to this review is inaccurate and untrue on multiple levels:
1. There were several times when the door to my closet was unlocked when your staff was cleaning the master bedroom, making it quite easy to take items out of the closet. I was actually quite gracious to not even mention the fact about my shoes missing because we do not have cameras in the master and could not actually confirm what happened with them. Whereas, with the stain on our kitchen, we STILL have video to show the damage that you left.
2. We actually described the entirety of what happened to the manufacturer, INCLUDING the fact that the stain was oil based. It's unfortunate that you choose to misrepresent conversations that you were not even privy to in your very inaccurate response. It is unfortunate, it truly is, and shows lack of integrity. The manufacturer explicitly told us that HYDROGEN PEROXIDE was not to be used on that countertop, but it's interesting that your rebuttal says otherwise. I assure you , we are much more invested in the integrity of items in our home than you are, and have NO REASON to misrepresent this.
3. I personally reported the broken bookend to the owner when it happened when we first started getting our home cleaned by you. Apparently, after all this time, you have forgotten---but I have not. We fixed it ourselves and the owner barely gave us an apology (consistent with his behavior now after the butcher block issue)
4. There were several instances of our home being improperly cleaned by your company (and I still have these texts, by the way), but I was gracious enough in my review to not even bring that up and was willing to work with you and allow your company time to correct the problem.
5. Our home has valuable items in it, and yes we unfortunately had ONE other cleaning company (Iris Cleaning Service) that stole from us (readers of this review can look at my other review about this company and see many other similar reviews about theft in other homes, as a reference). It is clear that you attempted to bring that up to discredit this WELL DESERVED NEGATIVE REVIEW about the DAMAGE YOU DID TO OUR HOME. The better thing to do would have been to ACTUALLY APOLOGIZE and rectify the situation. By time you told us that we should not try to get the stain out ourselves or it would "decrease your liability" almost 24 hours had passed. I have these texts also

Lanelle Tausendfreund

Team was on time, got everything done with smiles the whole time. Glass was sparkling, floors spotless, stove looked new. It was a great way to start our Thanksgiving holiday. Thank you for such great service.

Tamara

Excellent!! Excellent! Excellent!!

I needed a deep cleaning for my home. This company and cleaning staff that came to my home were amazing! From Booking my appointment on short notice to professional cleaning that we are very pleased with! I will be using there service again!

Mark Lutz

Never again!
Arrived short staffed and charged us for the extra time spent completing the job.
Left all our floors sticky with something and took two days to respond, by which time, we had already re-mopped.
Damaged our stovetop and claimed it was already like that.

Update: Reply suggested they have pictures, which tells me they are liars too.