Beli Nails
1/5
We engaged Mrs Clean after using a different cleaning service because the price was right, and it seemed like they listened to what our needs are.
We are a nail salon, so dust is everywhere, and maintaining cleanliness is absolutely necessary. I was specific about a few things needing to be done well: The baseboards being clean, the floors being swept and mopped, and our front steps being swept, in addition to general cleaning of the space.
After the first cleaning, the baseboards and floors were good, but the front steps weren't touched. I brought up this issue, and they assured me that it would be taken care of next time. We also gave the employee a set of keys to our business so that we did not have to meet them every time they came.
We engaged them for cleanings every 6 weeks, and the next time they were supposed to come, we were texted and called on our day off where the business is closed because the employee could not access our business. THEY DID NOT HAVE OUR KEYS. So we went back and forth with Dianne about where our keys are because she first told us they didn't have them, and then backtracked that they definitely have them... but could not confirm that day where they were. They had NO idea where our business keys were... for 6 weeks. This resulted in a $20 credit for the cleaning that should have taken place.
We then had to reschedule to the following week. The employee came to 'clean', and it was worse than the first time. They completely neglected the front steps. Did not mop outside our door (which is inside and part of the salon), did not wipe off the top of the toilet, did not clean the glass on either of our doors, baseboards were still dirty, and they didn't dust a shelf we specifically left empty for them to clean right at the front of the salon.
When I emailed my concerns, Dianne apologized but did not offer anything additional other than telling me SHE would drop the keys off the next day.
Instead of Dianne dropping off the keys, a man showed up the next day to drop off the keys. He just walked in, said here are your keys, and then said nothing else. I came to find out that that was the OWNER! He had every opportunity to ask questions, to apologize, to do ANYTHING to make this situation right, and he did nothing... which tells me everything I need to know about how they do business.
I have asked for a refund of my most recent "service" because I now have to find a new cleaning company. I have yet to receive confirmation or a resolution at all to this.
You can't trust them to do what you need them to do OR to make things right when they mess up. It's really disappointing. and honestly, as a business owner, they don't actually care about the customer experience at all. And the response from the owner is exactly as hollow as I assumed it would be.
