Cleaning Day Ltd - Ilford

elaine cooper

I would never recommend using this company. £200 for a deep clean! I have never been more dissapointed with a service in my life. The photos attached were after they had been in to clean! Note, they do not clean mirrors, picture frames, ornaments, they do not pull out furniture. They do not do top ovens. If you want your kitchen units cleaned inside they ask you to take everything out first! If you need your blinds cleaned! Forget it, they might flick a duster over it! They are con artists.

Maureen Stanislas

I would strongly advise against using this company - I agree with some of the other reviews on here : this company is unprofessional and very bad value for money. Paid £232 for end of tenancy cleaning and there was loads of dust left around the flat - as well as some cleaning marks left on the hob which were not there prior to the cleaning. On top of this they stole some of the cleaning products I had left in the flat just in case I needed to 'top up' the cleaning after they left and before our inventory check out. I asked for a discount and the only answer was that they could come do another clean for free - not useful if the inventory checkout is on the next day. Avoid and find yourself a better company to spend your money on. Or even better - do it yourself if you have the time....

Ben Morgan

Avoid, avoid, avoid! £140 for 4 hours of ‘cleaning’. They are not professionals. The cleaners damaged my shower using the wrong products. No accountability and poor customer service. And no, I do not want the same people who did a poor job the first time to come back to my house again and damage more of my property.

Ifigeneia Bardi

Horrible experience I had with them twice. I tried to book an end of tenancy cleaning and it took me ages to do som I tried again to hire them to clean the windows and window frames, specifically emphasising that there is some mold start on the edges I want them to get rid off. When they arrived they were absolutely unprepared for that and did nothing on the mold. They just took the money upfront and left. Do not trust them! Very superficial job and bad customer service. Not worth your time and money.

Titus Camfield

AVOID!! Had the worst experience with the cleaners and then the customer service team. The end of tenancy clean was very poor (they did not use cleaning products), and the cleaner stole one of our flat keys. They then didn’t show up for a re-clean so we’ve had to book another re-clean, and the they’re refusing to take seriously the fact that their cleaner took a set of our keys. The new tenants are very disappointed and so are we.

Jess Edwards

I was really disappointed with both the cleaning and customer services provided by Cleaning Day. As mentioned by other users, the deep clean left a lot to be desired and a separate, poor quality end of tenancy clean means I will lose money from my deposit. I would avoid using this company for the lower costs and spend a little extra for better results.

Mihail Jelqzkov

We had an End of Tenancy done last week. The cleaners were great. They also give us 72 hours grantee after the job was done. We booked this in over the phone for couple of minutes. The lady over the phone was very nice. We are very happy with the overall experience.

Izi Garrett Peel

Had a terrible experience with CleaningDay - I spent ages talking with them on multiple phone calls, going through exactly what we needed cleaning and all of the extras (steam cleaning of carpets etc). They never once asked us what size oven we had or mentioned that there would be an additional cost for a double oven. However, when the cleaners turned up on the day, they said it was going to cost us extra as we had a double oven (we actually have a completely standard below-the-counter oven unit that has a separate grill section above the main oven but that's what they wanted to call it). The office then proceeds to ring us and charges a ridiculous extra cost for it, even though I've told them that no one ever mentioned this additional cost to us within the ample opportunities they had. The customer service was also really terrible and they were pretty rude on the phone. The whole thing really reeked of a scam, I felt very angry that they were getting away with it but we had no choice at this point as needed the flat to be cleaned before the inventory.

On top of all of this, the actual clean was pretty terrible - there were super obvious stains and marks left on things like cupboards, appliances and the oven (I don't know if they didn't bother with this after knowing we were unhappy with paying the extra cost). Our landlady was unhappy with the clean - there's absolutely no way I'd pay that amount of money again for the service we received, what a complete waste of money - I'm sure there must be better companies out there who are not scammy, AVOID!!