Traci Garner
1/5
DO NOT USE THIS COMPANY - if you value your rug and sanity!! I am going to provide a very condensed version of my experience but understand it has span for over a year. They kept my 10x14 rug which belongs in our main living area for 3 months - returned it damaged, discolored with stain and shrunk it to where it no longer covered the rug pad it previously fit. They said they must have it back to try to fix it. They kept it for another 3 + months through the holidays and after multiple phone calls to get my rug back - They returned it without the repairs and even more stains - looked like someone spilt coffee on it- and leaves rolled up in it. After endless back and forth with Elizabeth Cyr the Manager they agreed to refund me the charges for their lack of cleaning and pay for the rug. Months later they have not provided a refund and will not respond to phone calls or emails. I have called their corporate office and Eileen answers the phone and tells me that there is no one I can speak with and I have to talk to Elizabeth only - who will not respond.
The amount of disappointment, frustration and waste of time- this company has caused cannot even be expressed enough.
I can not believe that Kiwi Services is still in business with the service they lack to provide. It is appalling that any company would deliver a rug back to a customer in the condition I received mine and not follow through with their promises. Photos of the rug and some emails provided for evidence.
UPDATE: I would just like to share that the response from the owner was just for public appearances- as it has been over 2 weeks and I have not heard from anyone at Kiwi Services and still cannot reach the manager. Since I have in writing from their manager a refund for their poor services and my payment for my destroyed rug- but have never received the payment promised - I disputed with my credit card company at least the amount of the cleaning charges. Kiwi replied to my credit card company that the charges are valid. Kiwi Services is an unethical business. Took money for services they did not provid, absolutely ruined my rug to the point it had to be thrown away and did not provide the payment they promised for their damage.
