Lazy Susans Cleaning Service - Brooklyn, New York

Irene Gago

Muy buen servicio de María Elena, llego puntual r hizo muy buen trabajo

Ed Chen

I recently moved out of an apartment and I had a cleaner from Lazy Susan's Cleaning come to do the finishing touches on the apartment. It was very easy to book an appointment online for the day and time that I wanted and they have a very generous cancellation policy. In addition, I was able to specify that they bring their own cleaning supplies at no extra charge.

The work they did exceeded my expectations in that they were very thorough and left everything sparkling clean. They were able to turn the apartment into what it looked like more than 2 years ago.

Elle Brown

I’ve used Lazy Susan’s cleaning service for nearly 3 years. I absolutely love and rely on this service weekly. My cleaner is reliable, safe, and has never missed an appointment for cleaning. Prices are fair and affordable! Rescheduling and booking are simple on the website. I will continue to use Lazy Susan’s in the future! Jenny is wonderful!

Carly Lipkin

TL;DR: STAY AWAY FROM LAZY SUSAN.

Literally the LAZIEST cleaning I have ever paid for. On Thursday may 9th, I paid for a “move out cleaning” at my one bedroom apartment. I was alerted in advance that the team was running a little behind and that was fine, their delayed timing was accurate and they arrived at 10:20am. However, when they got there there were 3 people and said one more was coming, and because of this the cleaning would not be 8.5 hours long. Makes sense I thought, four people definitely don’t need that much time...

But you can imagine my confusion when I received a text at 12:30pm saying they were “all done.” Knowing the state the apartment was in when I left (very dirty, hence my paying for a true deep move out clean), I could not imagine that it was “move out clean” in just over two hours time. They sent me a few before/after photos of what had been done and at a glance, it looked okay. I was at a doctors appointment that I planned specifically so I’d be away during the cleaning and back before it was done (when I thought it was an 8.5 hour clean) — but they finished so early I was still at the appointment by the time they left!

I came back to check on the apartment and found that it was FAR from “move out clean” — additionally the team had the audacity to question my tip amount via text (photo included) when I fully planned on adding more to the tip after I saw a job well done (which obviously will not be happening now).

I spent about 3 hours on my hands and knees scrubbing the floors, finding hairs, soooo much dirt, pieces of plastic on the floor, grime still in the fridge (that could be easily wiped away with a finger, dirt on baseboards, dirt in closets, window sills, etc.. Nowhere that was missed was behind furniture (as there was none in the apartment), behind appliances, or above anything that was unreachable (i am 5'2 and could reach every place that there was dirt found) -- most of it was very easy to be seen and was just missed out of laziness or a lack of care. The after photos are very "general" and do not show details whatsoever... I have easily 30 photos and videos of myself cleaning the apartment after it was "cleaned" and they are disgusting and quite frankly unacceptable. The price was RIDICULOUS for the service that was rendered as this was supposed to be a MOVE OUT CLEAN, aka the most expensive deep clean possible (minus a covid clean). They stayed there for TWO HOURS on what was supposed to be an 8.5 hour clean. Paying $550-600 for something that I had to end up redoing better myself is simply, wrong.

I have reached out via email and told that they would be "investigate" however there is nothing to investigate. A partial refund if not a full refund is what should be granted and I will be contacting my credit card company about this if there is not a resolution.

Bottom line, when the name of a compnay includes "lazy" in the title.... believe them.

Alejandro Makarem

I got the move in/out cleaning service and frankly I expected a deeper cleaning. The fridge was still dirty with butter from previous tenant, scuff marks were not removed, baseboard was not cleaned, dust and dirt were still on the walls, floor under oven was dirty, grease on the kitchen, etc. This is not the service I would expect for a 677 dollar bill.

Alex Montesino

The cleaners were nice, and they did a good job, but they very clearly broke our outlet in our bathroom (I’m sure it was an accident and they may have not even noticed, but our outlet was not broken before they cleaned) and when I called to ask for some sort of compensation as I’d have to fix it, I got zero help or even a kind word at all, just a very rude woman telling me they didn’t use the outlet and it wasn’t their fault. Disappointing because I would use them again but the service is awful!

Dani Loya

I loved the one who actually cleaned my apartment. She was very sweet and did an amazing job. However, when I talked to Frank from the side that bills and emails - it was a terrible experience. Extremely rude tone from the get go and was honestly pretty useless when I asked a question and kept trying to sell me more services even though I had already covered all of what I needed with my initial booking.

Mark Hughes

We have lived in this brooklyn apartment for 6 years and it's never been so clean. Elizabeth was simply amazing. We had booked 2 people for 3 hrs but a miscommunication led to only one person showing up. But a prompt callback by Frankie rectified the situation to our satisfaction. Elizabeth exceeded our expectations in 4 hrs and we were refunded the 2 hrs we had already paid for. Amazing and expert cleaning and management.