FirstMaid Cleaners - Manchester

Dirección: 83 Ducie St, Manchester M1 2JQ.
Teléfono: 08000614030.
Página web: firstmaid.co.uk.
Especialidades: Servicios de limpieza, Servicio de limpieza de alfombras, Servicio de limpieza doméstica.
Otros datos de interés: Estimaciones online, Servicios en las instalaciones, Se necesita cita.
Opiniones: Esta empresa tiene 174 valoraciones según Google My Business.
Opinión media: 4.2/5.

Ubicación de FirstMaid Cleaners

FirstMaid Cleaners 83 Ducie St, Manchester M1 2JQ

Horario de FirstMaid Cleaners

  • Lunes: 9:00–18:00
  • Martes: 9:00–18:00
  • Miércoles: 9:00–18:00
  • Jueves: 9:00–18:00
  • Viernes: 9:00–18:00
  • Sábado: 10:00–15:00
  • Domingo: Cerrado

FirstMaid Cleaners es una empresa especializada en ofrecer servicios de limpieza en la región de Manchester, Reino Unido. Su dirección es 83 Ducie St, Manchester M1

Opiniones de FirstMaid Cleaners

FirstMaid Cleaners - Manchester
Nikki Doherty
1/5

Absolutely terrible service. I booked a deep spring clean and carpet clean, for a three bed terrace house costing £285. It was £85 for the carpets which were good, but the rest for the deep clean was so disappointing. I was informed downstairs was finished and would I like to check… so much stuff not done as listed in their check list - skirting boards not wiped, cooker hood not done, tv cabinet and bookcase still dusty. I asked for these to be completed. Upstairs beds not pulled out and cleaned, bathroom floor not cleaned, skirting boards not done (again). They’d done a very basic clean at best nowhere near a deep spring clean like I paid and asked for. I’ve asked numerous times to speak to someone and tried calling but just emails and told that ‘they are confident they provided value for money’ even when I’ve told them that they haven’t! Complete waste of money after really looking forward to it!

FirstMaid Cleaners - Manchester
Simon Hunter
2/5

very mixed results - but after a couple of years with them i have left. the cleaning quality was mixed. sometimes very good. sometimes terrible.

i initially requested 2 hours...they said they needed 4...so i paid for 4....then they started only coming for 3. i only noticed due to my ring doorbell timings. then they started only coming for 2hours and sometimes 1.5. i reported when i noticed but i bet i didn't notice half the time (as i was out).

they would refund the overcharge when i noticed it but nothing felt very proactive. i was told "the cleaner thinks she can clean faster than others so did it in half the time but charged full price" as if this was acceptable...

when i eventually left by polite email - i was then accused of trying to poach cleaners directly! 1 of the cleaners moaned to me about the company not paying well and said would i mind if she messaged me directly to work that way. i said i didn't mind (and then promptly cancelled their service to avoid this). she did message me and i ignored.

i now have a different cleaning company with decent (not perfect) standards but much more trustworthy/nice.

FirstMaid Cleaners - Manchester
Cornerstone Property
5/5

We contacted FirstMaid Cleaners as our tenant left the property in a huge mess. The cleaners were doing a great job, cleared out all the rubbish and cleaned the entire apartment thoroughly. Pawel is very responsive and we had a good communication in between. After all we are very happy with the cleaning service they provided.

FirstMaid Cleaners - Manchester
Aditya Ravichandran
1/5

Bad experience!
I had an end of tenancy cleaning done -- which is a 7.5 HR job as advertised on their website. The cleaners claimed they finished the job in 2.5 hrs (5 maid hours).

When I returned to the apartment several parts were not clean -- not major things but small things that could affect my deposit. This was even more critical as this was the last day of my tenancy. Since the job was incomplete & for less hours than quoted I requested a partial refund.

The cleaners then started blaming me for the damage -- making a total bogus claim that I used the facilities in the apartment after cleaning. Its an end of tenancy cleaning in an empty apartment lol.

They charged me £183 which is absolutely ridiculous considering they spent 3 hrs max at the apartment and didn't do a complete job.

** My complaint is not that they did not clean. They cleaned several parts of the flat well but it was an incomplete and inconsistent job. But the response from the cleaners to blame me for the damage was ridiculous.

Please do not waste your time.

FirstMaid Cleaners - Manchester
Clare Wood
5/5

Had a deep clean from First Maid and am absolutely blown away by their work. The couple that came were very polite and got on with everything without disturbing me at all as I worked in my home office. The house looked the cleanest it ever has since before we bought it! As days passed we did notice a few things that had been missed but nothing major and considering the state the place was in when they got here compared to when they left there is no doubt they worked!

The booking process was simple and the response to queries really quick. My only very minor comment is that there should be a note against the mattress deep clean as we couldn't sleep on it that night, which we didn't know! All in all though I thoroughly recommend FirstMaid and am looking forward to starting my regular clean

Update 01/06/2022 - I've just had my second regular clean and the first with Vanda and her team. I am so impressed with these ladies, they did an amazing job. I have already recommended FirstMaid to our neighbour and would not hesitate in recommending them to anyone.

FirstMaid Cleaners - Manchester
Nicki Andrews
5/5

I would not hesitate to recommend the company, they answered my questions quickly, were friendly and accommodating and I felt offered value for money. Abdul was an absolute star, he arrived on time with all his equipment and worked solidly till the house was clean. I had asked for a deep clean for my mothers house which we had sold. He worked for about 7 hours, was polite, kind professional, paid attention to details and I felt really comfortable having him around.

FirstMaid Cleaners - Manchester
Elliott Doyle
1/5

AVOID

We purchased the deep clean which was charged at an additional rate as well as an oven clean also charged as an additional rate.

The cleaner arrived with no equipment or cleaning supplies, we were told we only needed to supply a hoover and mop. The first red flag.

I was in the house during the “clean” and heard banging noises, I proceeded to check on the cleaner as I thought something may have fallen in the house, however, it transpired that she was ramming the hoover into the skirting boards - which when later inspected, I found clear damage and wood chips.

The cleaner abruptly told me she was finished and proceeded to let herself out before allowing me to do a walk through of the house.

I was in shock at how badly this “professional cleaner” had treated my home. The surfaces will still covered in large clumps of dust. The floor had markings and she also used bleach wipes on the TV and TV stand which had caused damage.

I took photos immediately and called the admin for support. The person who answered had no professional courtesy and explained that there were no refunds and further they were not responsible for any damage.

I sent further communications to give them an opportunity to refund the charge and cover the damage costs - their solution was to send the same cleaner to re-clean and inspect the property to see the damage that they had caused. This was clearly an inappropriate suggestion and it was made clear to me that they would not send another cleaner as they would have to pay a new cleaner additional money to do another clean.

Ultimately this is now being handled through small claims court with legal action ongoing.

The customer service and website on signing up are good but the actual “cleaning service” and “after care” are at best grossly incompetent and at worst fraudulent. Avoid this business and do your research as other reviews share similar experiences - lesson learned.

FirstMaid Cleaners - Manchester
Katherine Somerville
5/5

I used FirstMaid Cleaners for a deep clean including carpet cleaning before moving my new home. The service was great from the start - good clear communication and great customer service regarding the initial quote and organising a date for the clean (thanks Pawel!). Bobby and Vanya (apologies if incorrect spelling) were able to come to the flat within a week and they did a great job. The flat looked and smelt so clean and fresh. I would definitely use FirstMaid cleaners again and highly recommend them to anyone looking for a start/end of tenancy clean.

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